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    Privacy Policy

    We value the trust you place in us. That’s why we insist upon the highest standards for customer information privacy and secure transactions. This Privacy Policy provides the manner your data is collected and used by us. The website www.shoppersmark.com (”Website/ Site”).

    Collection of Personal Information

    When you use our Website, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient and customized experience. This allows us to provide products and promotions that most likely meet your needs and are relevant to you. In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. But to buy any product from our site you will have to provide to us some basic information for us to serve you. Such information is part of Registration process. In the registration process, we indicate which fields are required and which fields are optional. We encourage you to provide as much information to help us enrich experience for you. You always have the option to not provide information by choosing not to use a particular service or feature on the Website. We may automatically track certain information about you based upon your behaviour on our Website. We use this information to improvise on the range and kind of promotions that we offer to you. This information is compiled and analysed on an aggregated basis.

    This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address. As part of the registration process on the Site, ShoppersMark may collect some of the following personal information about you such as Name, email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) We use data collection devices such as “cookies” on certain pages of the Website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a “cookie”. We also use cookies to allow you to enter your password less frequently during a session.

    Cookies can also help us provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Website and you may be required to re-enter your password more frequently during a session. The Site may contain links to other Web sites. ShoppersMark is not responsible for the privacy practices of such Web sites which it does not own, manage or control. The Site and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone’s past visits to the Site. If you choose to buy on the Website, we collect information about your buying behaviour. If you transact with us, we collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details. If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us.

    We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.

    2. Use of Demographic / Profile Data / Your Information

    In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users’ activity on our Website. We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information. ShoppersMark will use your personal information to provide personalized features to you on the Site and to provide for promotional offers to you through the Site and other channels. ShoppersMark will use this information to preserve transaction history as governed by existing law or policy. ShoppersMark may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, to notify you if you win any contest; and to send you promotional materials from its contest sponsors or advertisers. ShoppersMark will also use this information to serve various promotional and advertising materials to you via display advertisements through the Google Ad network on third party websites. You can opt out of Google Analytics for Display Advertising and customize Google Display network ads using the Ads Preferences Manager. Information about Customers on an aggregate (excluding any information that may identify you specifically) covering Customer transaction data and Customer demographic and location data may be provided to partners of ShoppersMark for the purpose of creating additional features on the website, creating appropriate merchandising or creating new products and services and conducting marketing research and statistical analysis of customer behaviour and transactions. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.

    Sharing of Personal Information

    We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public. We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information. ShoppersMark will not use your financial information for any purpose other than to complete a transaction with you. ShoppersMark does not rent, sell or share your personal information and will not disclose any of your personally identifiable information to third parties. In cases where it has your permission to provide products or services you’ve requested and such information is necessary to provide these products or services the information may be shared with ShoppersMark’s business associates and partners. ShoppersMark may, however, share consumer information on an aggregate with its partners or third parties where it deems necessary.

    Links to Other Sites

    Our Website links to other websites that may collect personally identifiable information about you. shoppersmark.com is not responsible for the privacy practices or the content of those linked websites.

    Security Precautions

    Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

    Choice/Opt-Out

    We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account. If you want to remove your contact information from all shoppersmark.com lists and newsletters, please visit unsubscribe. In case you decide to unsubscribe, necessary information pertaining to your order/delivery also might get missed out

    Your Consent

    By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy. ShoppersMark reserves the right to change/update this policy at any time. We will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

    How can you correct inaccuracies in the information ?To correct or update any information you have provided, the Site allows you to do it online. In the event of loss of access details you can send an e-mail to: info@shoppersmark.com

     

    Payment Methods

    Currently we offer only Cash on Delivery, and pay in cash when the product is delivered at your doorstep.

    Shipping Policy

    Your orders are compiled and packed in our state of the art fulfillment center and delivered the same day & we also ensure you get what you ordered at your convenient time slot.

    A nominal delivery fee of Rs. 50/- will be levied for orders below Rs. 500. We don’t charge anything for purchases beyond Rs. 500. The prices listed at checkout phase is final and all-inclusive. There are no hidden charges.

    At the time of checkout, you’ve the flexibility to choose a convenient one from 4 delivery slots when you would prefer the delivery to be done. Here are the delivery slots:

    08:00 AM – 11:00 AM
    11:00 AM – 02:00 PM
    05:30 PM – 08:30 PM
    07:00 PM – 10:00 PM

    You can change your delivery slot after placing the order by calling our number +91 9874563210. Your order will delivered in the revised slot, if the same is available. This can be done prior to the slot cut-off as mentioned below:

    Delivery Slot Cut-Off Time
    08:00 AM – 11:00 AM Previous day 6 PM
    11:00 AM – 02:00 PM Previous day 6 PM
    05:30 PM – 08:30 PM Same day 10 AM
    07:00 PM – 10:00 PM Same day 10 AM

     

    Locations We Ship To

    Currently we’re delivering in Chennai City. With a pan-Tamilnadu target, we’re fast expanding. Please check back later.

    Estimated Delivery Time

    All the order placed on ShoppersMark before 12 noon are delivered same day. You will receive your order in the slot selected at the time of placing order.

    You can track your order anytime by calling us on +91 9941 181 281 . We will keep you updated with messages at key fulfillment phases such as Order Confirmation and Ready to Dispatch. We will give you the Fulfillment Executive’s number in case you wish to track the exact location of your order.

    We will call you and inform in case your order is going to reach after the delivery time specified by you.

    Return Policy

    We have a ‘no question asked’ returns policy in case of returns. If you feel that the product has not been delivered to you in a desired state and/or quality, please hand it back to our delivery team. However, as per shelf-life of the products, you must return the perishable goods and food items within 3 days of receiving the same. For staples and packaged items having longer shelf life return period limit is 7 days. In case, you have already paid – the balance amount will be refunded to you in the same debit card / credit card / bank account that you used to make the payment in 10 working days. If it was up to us, we would do it faster but the reversal procedures by banks take that much time.

    You can cancel the order anytime before the cut off time for the delivery slot by calling our number +91 9941 181 281. The cut off times for respective slots are as follows:

    Delivery Slot Cut-Off Time
    08:00 AM – 11:00 AM Previous day 6 PM
    11:00 AM – 02:00 PM Previous day 6 PM
    05:30 PM – 08:30 PM Same day 10 AM
    07:00 PM – 10:00 PM Same day 10 AM

    In case you cancel your order the money will be refunded back in your debit/credit card within 7-10 working days.

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