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    Shipping policy

    Payment Methods

    Currently we offer only Cash on Delivery, and pay in cash when the product is delivered at your doorstep.

    Shipping Policy

    Your orders are compiled and packed in our state of the art fulfillment center and delivered the same day & we also ensure you get what you ordered at your convenient time slot.
    The prices listed at checkout phase is final and all-inclusive. There are no hidden charges.
    At the time of checkout, you’ve the flexibility to choose a convenient one from 4 delivery slots when you would prefer the delivery to be done. Here are the delivery slots:

    08:00 AM – 11:00 AM
    11:00 AM – 02:00 PM
    05:30 PM – 08:30 PM
    07:00 PM – 10:00 PM

    You can change your delivery slot after placing the order by calling our number +91 9941 181 281. Your order will delivered in the revised slot, if the same is available. This can be done prior to the slot cut-off as mentioned below:

    Delivery Slot Cut-Off Time
    08:00 AM – 11:00 AM Previous day 6 PM
    11:00 AM – 02:00 PM Previous day 6 PM
    05:30 PM – 08:30 PM Same day 10 AM
    07:00 PM – 10:00 PM Same day 10 AM

    Locations We Ship To

    Currently we’re delivering throughout Chennai City. With a pan-Tamilnadu target, we’re fast expanding. Please check back later.

    Estimated Delivery Time

    All the order placed on ShoppersMark before 12 noon are delivered same day. You will receive your order in the slot selected at the time of placing order.
    You can track your order anytime by calling us on +91 9941 181 281. We will keep you updated with messages at key fulfillment phases such as Order Confirmation and Ready to Dispatch. We will give you the Fulfillment Executive’s number in case you wish to track the exact location of your order.
    We will call you and inform in case your order is going to reach after the delivery time specified by you.

    Return Policy

    We have a ‘no question asked’ returns policy in case of returns. If you feel that the product has not been delivered to you in a desired state and/or quality, please hand it back to our delivery team. However, as per shelf-life of the products, you must return the perishable goods and food items within 3 days of receiving the same. For staples and packaged items having longer shelf life return period limit is 7 days. In case, you have already paid – the balance amount will be refunded to you in the same debit card / credit card / bank account that you used to make the payment in 10 working days. If it was up to us, we would do it faster but the reversal procedures by banks take that much time.
    You can cancel the order anytime before the cut off time for the delivery slot by calling our number +91 9941 181 281 . The cut off times for respective slots are as follows:

    Delivery Slot Cut-Off Time
    08:00 AM – 11:00 AM Previous day 6 PM
    11:00 AM – 02:00 PM Previous day 6 PM
    05:30 PM – 08:30 PM Same day 10 AM
    07:00 PM – 10:00 PM Same day 10 AM

    In case you cancel your order the money will be refunded back in your debit/credit card within 7-10 working days.

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